One of Europe’s top companies in electrical installation services and products is looking for an experienced User Testing Specialist to oversee important customer experience and user testing projects for high-end innovative products in a prestigious international company

As a key part of the product development process, you’ll oversee comprehensive testing projects that study user and product/app interactions and find areas for improvement and optimisation. You’ll be in charge of ensuring that the company’s solutions are effective, useful and reflect the brand’s specific aesthetic. 

What’s in it for you? Prestigious international company | €40-50k & benefits | Position based in Obernai (Alsace), relocation assistance provided

MAIN RESPONSIBILITIES:

  • Improving customer knowledge, satisfaction, and experience.
  • Ensuring the value proposition meets its objectives. 
  • Contributing to the creation of the brand’s new testing centre with your expertise. 
  • Developing processes, methods, and tools, and developing panels of trade professionals and customers. 
  • Collaborating with marketing research and testing agencies on the three focus markets. 
  • Overseeing comprehension of the issues and defining test objectives 
  • Defining customer targets and leading recruitment processes 
  • Developing the test protocol and materials, and managing test logistics and animation
  • Analysing customer data and preparing result presentations.

SKILLS, KNOWLEDGE, AND EXPERIENCE:

  • Master's or equivalent in testing, marketing, experimental economics, cognitive or behavioural psychology. 
  • Minimum 5 years’ experience as a testing specialist (physical, phygital, digital), ideally in a technical products and solutions environment. 
  • Strong analytical and statistical skills to exploit the data collected in a synthetic manner. 
  • Proficiency in Excel and Power Point to formulate clear and impactful recommendations. 
  • You’ll be competent with survey tools, online questionnaires, or marketing research software (Alchemer, SurveyMonkey, etc.). 
  • Native level of English or German essential. For native Germans, fluent English is required. Fluency in French a plus. 
  • You’ll have outstanding project management skills, with experience in coordinating international projects. 
  • Knowledge of Design Thinking methodology is an advantage. 
  • Customer orientation, empathy and open-mindedness will also be appreciated. You’ll be recognised for your leadership and organizational skills, as well as your animation skills. 
  • You’re results-oriented, an enthusiastic team player with a passion for testing. 
  • High levels of autonomy and the ability to adapt to changing environments.
  • The position also involves travel within the group’s markets. 

(Please send your CV in English)

This is a fantastic opportunity to work for a highly regarded international electrical services and products firm and develop their user testing capabilities to deliver best-in-class customer experience across their products. A great chance for an experienced testing professional to add a fantastic project to their portfolio. 

If you like the sound of a competitive salary working for an established, prestigious firm with ambitions to deliver top-line customer experience, send your CV to our specialist recruiters at Prosperity today. 

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